Job Scope

  • To attend incoming calls/ messages, mail and email enquiries from customers.
  • To attend the enquiries from Sales Advisors regarding the stock availabilities and the progress of each case.
  • To update and report all new orders and the progress of each order collected to Sales Manager.
  • To build and maintain a relationship with customers in a professional manner with an objective to achieve high customer satisfaction index. (eg. Collect documents from customer, update the status of the car to the customer)
  • To submit a loan application to financial institutions, follow up the status, and inform customers accordingly.
  • To prepare the Proforma Invoice and collect the payment from the customer.
  • To issue receipt for every payment collected.
  • To record every payment collected on cash book and submit to Finance Manager by daily.
  • To plan the payment schedule of the car and inform the Financial Manager.
  • To prepare the JPJ registration documents and coordinates with the runner.
  • To collect runner’s bill together with JPJ receipt and Puspakom receipt.
  • To arrange and coordinate the delivery of car, and follow up after delivery.
  • Prepare the invoice to the financial institution after the registration of the car and ensure that there is no delay in disbursement.
  • To update the warranty of car and white card activation form via dealer portal after delivery of the car.
  • To assist in stock audit monthly.
  • Working closely with After-Sales department in matters relating to service appointment and insurance claim.
  • To advise the customer on their motor insurance-related matter, eg. Renewal quotation.